Please be advised, that due to abnormal liquidity conditions in gold caused by the recent disruption, we have temporarily suspended trading for all gold instruments with immediate effect.
We are writing to keep you fully informed that a technical issue is currently affecting an upstream global exchange, resulting in interruptions to pricing and trading across several international derivatives markets. This is an industry-wide incident originating from an external provider and is not related to our platform or our price movements.
During this period, you may experience price delays, order rejections, or temporary constraints on order execution.
We understand that seamless execution is vital to your trading. Our emergency monitoring protocols have been activated, and we are tracking recovery progress in real time. A follow-up notification will be sent as soon as services are fully operational and trading in gold instruments can safely resume.
We sincerely apologise for any inconvenience caused by this external event. If you have any questions or require assistance, please contact [email protected]
