MONETA MARKETS FAQ

Moneta Markets Company, Account,
and WebTrader FAQs

General Moneta Markets FAQ

  • Who are Moneta Markets?

    Moneta Markets are a regulated CFD broker, providing traders access to the global market through top tier FX liquidity providers. We give clients access to over 250 tradable instruments through our custom WebTrader Platform as well as iOS and Android Apps.

  • What markets can I trade with Moneta Markets

    With Moneta Markets, you can trade over 250 instruments such as Currencies, Commodities, Indices and Share CFDs through the Moneta Markets WebTrader and AppTrader platforms.

  • Is Moneta Markets Regulated?

    Moneta Markets is a trademark of Vantage International Group Limited which is authorised and regulated by the Cayman Islands Monetary Authority (CIMA), Securities Investment Business Law (SIBL) number 1383491.

  • Are funds in my Moneta Markets trading account safe?

    Moneta Markets is a regulated CFD Broker. Under Cayman Islands Monetary Authority regulation, Moneta Markets guarantees absolute transparency across all CFD trading operations, with all client funds kept in a segregated account held with the AA rated National Australia Bank. Moneta Markets are subject to regular third-party auditing.

  • Do you accept clients from the US?

    Due to CFTC regulation, US traders are unable to trade with non-US brokers. Traders from all other countries are welcome to apply.

  • Do Moneta Markets accept clients from all countries?

    While we welcome clients from all over the globe, unfortunately we are unable to service clients from the following countries:
    Afghanistan, Australia, Belarus, Belgium, Burma, Burundi, British Columbia (Canada), Central African Republic, Democratic Republic of the Congo, Egypt, Eritrea, France, Iran, Iraq, ISIL (Da’esh) & Al-Qaida, Lebanon, Japan, Libya, Mali, North Korea, Republic of Guinea, Republic of Guinea-Bissau, Russia, Crimea, Somalia, Spain, South Sudan, Sudan, Syria, Tunisia, Ukraine, United States of America, Venezuela, Yemen, and Zimbabwe.

  • How can I open a free Moneta Markets demo account?

    To open a Moneta Markets live trading account, click the white ‘Demo’ button at the top right hand corner of every page. Complete the application, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

  • How long does a free Moneta Markets demo account last?

    Each Moneta Markets demo account lasts for 30 days before your login will expire. We encourage our new traders to demo trade until they are comfortable with both the Moneta Markets WebTrader platform as well as their own trading strategy.

  • How can I open a live CFD trading account with Moneta Markets?

    To open a Moneta Markets live trading account, click the green ‘Sign Up’ button at the top right hand corner of every page. Complete the application, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

  • How long does it take to open a live trading account with Moneta Markets?

    The online application required for a live Moneta Markets trading account is fast and easy to complete and generally takes just a couple of minutes. If your country of residence is eligible for online verification, your account will be opened instantly, and you can deposit funds to start trading. If you are required to manually submit the accompanying required proof of identity documentation, your account will generally be set up for funding and live trading within 24 hours.

  • What documentation do I have to provide to open a live Forex trading account with Moneta Markets?

    To open a live CFD trading account, Moneta Markets’ AML and CTFA regulations require 100 points of proof of identity documentation to be submitted alongside your application. Using a smartphone, digital camera or scanner, simply upload a clear picture of the required documents or email them to [email protected]. Please note that you will still be required to submit your Proof of Address documentation prior to any withdrawal requests.

    Proof of ID specifications
    Please send a colour copy of one of the documents outlined below, ensuring that the entire document is contained in the copy and is clearly legible:
    · A valid international passport (showing the signature page); or
    · A valid Driver’s Licence (showing the photograph side); or
    · A Government issued National Identity Card.

    Proof of Address specifications
    Please also send a copy of one of the following documents, ensuring that the entire document is contained in the copy and is clearly legible:
    · A utility bill received within the previous 3 months. E.g. gas, electricity, water, rates that contains the applicant’s name and residential address; or
    · A credit card statement or bank statement received within the previous 3 months (no online print-offs).

  • Does a live CFD trading account with Moneta Markets cost anything?

    There are ZERO account opening or maintenance fees on all Moneta Markets live CFD trading accounts. This ensures that you can fund and trade your capital at your own pace with no pressure from Moneta Markets.

  • How can I deposit funds into my Moneta Markets trading account?

    Moneta Markets clients can fund their account in a number of ways from within the Moneta Markets WebTrader platform.

    Simply log in to the your WebTrader platform, click your account name, and select "Deposit".

  • What is the minimum deposit needed to open a Moneta Markets live CFD trading account?

    The minimum deposit that Moneta Markets can accept is $200. Just remember that you can open and keep a live CFD trading account with a $0 balance.

  • How do I make a credit card deposit?

    In order to use your credit or debit card to make a deposit, all you need to do is log in to your Moneta Markets WebTrader platform, click your name - ‘Deposit’ - select ‘Credit & Debit Cards’, then complete the form and click ‘Deposit Now’. Your deposit should appear in your account shortly afterwards.

  • How can I withdraw funds from my Moneta Markets trading account?

    Once your Proof of Address documentation is verified, Moneta Markets clients can withdraw funds directly from the Moneta Markets WebTrader platform.

    Simply log in to the your WebTrader platform, click your account name, and select "Withdraw".

    Please note: 1. Due to AML / CTF laws, Moneta Markets cannot deposit funds to third parties. All money withdrawn from your account must go to a bank account in the same name as your Moneta Markets trading account.
    2. Bank wire withdrawal requests must be verified for safety and security by the provision of a bank statement; which includes account holder information and bank details.

  • How long does it take to deposit/withdraw funds?

    Deposit and withdrawal requests received prior to 19:00 EAST will be processed that same day. Requests received after 19:00 AEST will be processed on the next business day.

  • Does Moneta Markets charge any fees on deposits/withdrawals?

    Moneta Markets does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of Moneta Markets.

  • What if I’ve forgotten my password?

    From the Monetamarkets.com website, click the red ‘Login’ button in the top right corner, then, click ‘Forgot password?’ enter your email address and click 'Reset Password'.

    You should then receive an email containing your new password.

  • What is the maximum leverage I can get on a Moneta Markets live trading account?

    Moneta Markets’ standard Forex leverage starts at 500:1 for FX pairs.

    The maximum leverage Moneta Markets may offer is up to 500:1 for FX, however you can reduce this to suit your risk appetite and trading strategy.

    To view the maximum leverage for other Moneta Markets asset classes, please click here.

  • Can I change my leverage on my Moneta Markets trading account?

    To submit a leverage change request, simply click here and complete the form at the bottom of the page.

  • When will I receive Account Statements?

    We don’t issue account statements, however you are able to view all trading and account activity through your WebTrader Platform, under "Transactions".

  • What is the level my account must reach to be stopped out via margin call?

    Moneta Markets will alert you via email when the ‘Margin Level’ reaches 80%. From here, we will email you on the deposit requirements needed to keep your position open. If your Margin Level drops to 50%, then your position will be automatically closed via a margin call.

  • Can I go long and short the same market, at the same time? (Can I hedge?)

    Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all Moneta Markets trading accounts.

  • Does Moneta Markets accept funds from third parties?

    No. Moneta Markets does not accept funds from or send funds to third parties.

  • How do I find the latest swap rates on Moneta Markets Webtrader?

    Inside the Market Watch WebTrader, select the instrument that you want to view, click ‘Information’, and you can view the swaps.

  • Why do I get charged a higher swap rate on FX positions on a Wednesday?

    This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday. Swap is therefore charged for the extra 2 weekend days.

  • Can I open multiple trading accounts?

    If you are an existing client and wish to create an additional account, log in to the WebTrader platform, select your profile, and choose ‘Manage Accounts’ – ‘Open Additional Account’.

  • Do you offer Negative Balance Protection

    As a transparent, regulated broker we have policies and procedures in place to protect our clients during potential ‘black swan’ events, we have policies in place that will cover your negative equity level, restoring your account to a neutral balance.

    Should an event transpire which results in a client’s trading account falling into a negative balance, we will be in touch to communicate that we will be restoring your account to a neutral balance, after which you are welcome to redeposit funds and resume trading as per usual
    We understand that these rare events can cause significant stress, which is why we have these policies in place. Once we have restored your trading account to a neutral balance, you are welcome to redeposit funds and resume trading as per usual.

    Please note: Should it be determined that a negative balance is the result of trading abuse, such as but not limited to excessive leverage or position size, Moneta Markets’ will evaluate whether the account qualifies to have the balance restored to neutral.

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